Download Account Request from Owner form (ARO/01) 

Completed when:

  • the owner of a property requires a copy of the municipal accounts for a rented property/ies / unit/s.

Supporting Documentation Required:

  • Owner’s Identity Document (or certified copy);
  • Proof of Ownership (Purchase & Sale Agreement / Title Deed).

Download Application for Debt redemption form (ADR/01)

Completed when:

  • the customer has already entered into an Acknowledgement of Debt agreement and now wishes to continue his/her supply of electricity by means of a pre-paid metering system.

Supporting Documentation Required:

  • Copy of Acknowledgement of Debt agreement;
  • Identity Document (or certified copy);
  • Proof of Unemployment /Child Headed Household / Pensioner / Grantee etc. if applicable.
 

Download Application for Rebate: Senior Citizens, Medically Boarded & Disability Grantees (REB/01)

Completed when:

  • A customer applies for one of the abovementioned rebates for the first time.

Supporting Documentation Required:

  • Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.

 

Download Application for Rebate: Public Benefit Organisation (REB/02)

Completed when:

  • A Public Benefit Organisation applies for a rebate for the first time.

Supporting Documentation Required:

  • Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.

 

Download Application for Rebate: Private or Independent School not for gain (REB/03)

Completed when:

  • A Private or Independent School not for gain applies for a rebate for the first time.

Supporting Documentation Required:

  • Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.

 

Download Application for Rebate: Bed & Breakfasts / Guesthouses (REB/04)

Completed when:

  • A Bed & Breakfast establishment or Guesthouse applies for a rebate for the first time.

Supporting Documentation Required:

  • Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.

 

Download Application for Rebate: Child Headed Households (REB/05)

Completed when:

  • A representative of a child headed household applies for a rebate for the first time.

Supporting Documentation Required:

  • Please refer to the “Criteria for Rebate Application Checklist” (CRA/01) to ensure that the correct forms are gathered.

 

Download Application for Rebate: Life Rights Schemes and Retirement Complexes (REB/06)

Completed when:

  • A customer residing within a retirement complex or Life Rights Scheme applies for a rebate for the first time.

Supporting Documentation Required:

  • Certified copy of Identity Document of applicant;
  • One copy each of all municipal accounts;  and
  • The endorsed Title Deed of the Property.

  

Download Application for Refund (AR/01)

Completed when:

  • A customer requests a refund due to an overpayment or adjustment of the account;  or
  • A customer requests a deposit refund after disconnection of a service.

Supporting Documentation Required:

  • Identity Document (or certified copy);
  • Copy /copies of relevant municipal account(s).

 

Download Banking Details Form (BD/01)

Used when:

  • A customer enquires regarding the banking details for Ethekwini Municipality. The customer may for example wish to make a payment via internet banking.

Supporting Documents Required:

  • None

 

Download Change of Name: Personal to Business (CONPB/01)

Completed when:

  • A customer initially registered for a service in his/her personal capacity due to a delay with the registration of a new business -  The business has now been registered and the customer requests for the account to be transferred to the new business name.

Supporting Documents Required:

  • Identity Document (or certified copy) of the applicant;
  • Company Registration Documents;
  • Copy of all municipal accounts .

 

Download Debit Order Authority (DOA/01)

Completed when:

  • A customer wishes to pay his/her Ethekwini account/s via a direct debit facility.

Supporting Documentation Required:

  • A copy of the customer’s municipal account;
  • A cancelled cheque or bank statement

Download Deceased Estate Notification (DEN/01)

Completed when:

  • A Customer is deceased and the Executor of the estate informs Ethekwini Municipality regarding provisions made for the payment of rates on the property pending the winding up of the estate.

Supporting Documentation Required:

  • Copy of the death certificate;
  • A copy of the Executor’s certificate of appointment;
  • A copy of the liquidation and distribution account.

 

Download Notice of Termination / Owner (NOTO/01)

Completed when:

  • A customer wishes to terminate the supply of services to a property.

Supporting Documentation Required:

  • Identity Document of Consumer (or certified copy);
  • Copy of all existing municipal accounts.

 

Download Notice of Termination / Tenant (NOTT/01)

Completed when:

  • A tenant residing on a property wishes to terminate the supply of services to the property.

Supporting Documentation Required:

  • Identity Document of Consumer (or certified copy);
  • Copy of all existing municipal accounts;
  • The Notice of Termination must be signed by the owner of the property.

 

Download Notification of Change of Postal Address (NOC/01)

Completed when:

  • The delivery address for a customer’s municipal account/s has changed.

Supporting Documentation Required:

  • Identity Document of Consumer (or certified copy);
  • Copy of all existing municipal accounts 

 

Download Notification of Change of Direct Debit Details (NOC/02)

Completed when:

  • A customer’s banking details changes or a customer requests an increase or decrease in the specified direct debit limit.

Supporting Documentation Required:

  • Identity Document of Consumer (or certified copy);
  • A cancelled cheque or copy of a bank statement.

 

Download Notification of Change of Ownership (NOC/03)

Completed when:

  • A property has been transferred to a new owner.

Supporting Documentation Required:

  • Identity Document of Consumer (or certified copy);
  • Copy of Title Deed.

 

Download Registration and Account Queries (RAQ/01)

Issued when:

  • A customer enquires regarding supporting documentation required for a particular service, process or new registration.

Supporting Documentation Required:

  • None – Informational communication.

 

Download Registration For Municipal Services / Tenant (RMS/01)

Completed when:

  • A tenant on a property registers for a service.
    • The owner of the property must complete the form and acknowledge liability for any future debt which may arise due to non payment of municipal accounts.

Supporting Documentation Required:

  • Certified copy of Identity document of applicant and owner;
  • One copy each of all municipal accounts ie. water, electricity, rates (not older than 3 months), of owner, if applicable;
  • Lease Agreement;
  • Agent's Mandate.

 

Download Registration for Services Checklist (REGC/01)

Issued when:

  • A customer enquires regarding supporting documentation required when registering for a new service.

Supporting Documentation Required:

  • None – Checklist only.